Terms & Conditions

Booking Policy

No booking deposit is required to confirm a booking. The tariff includes New Zealand Goods and Service Tax of 15% and includes breakfast. Minimum Stay Period is one day.

Maximum Number People Per Room

Maximum people per room two.

A party arriving with more guests than have been booked is referred to our maximum room capacity. If we can help them, and stay compliant with our legal requirements, we have extra beds available that can be added to the rooms for an additional charge per person to cover food and extra servicing (children under 5 free, $20 per child 5-15yrs, $40 per 15yrs plus. We are happy to help them find alternative accommodation).

Cancellation Policy

Bookings can be cancelled without charge up to 24 hrs prior to arrival date. Within 24 hrs of arrival date credit cards will be charged the cost of one night’s accommodation. Refunds will only be made to the credit card used to make the booking.

We highly recommend travel insurance as weather or roading issues may affect you when travelling around New Zealand

Check in / out Policy

Check out time is 10am, check in is 2pm. We are happy to store your luggage outside these times, free of charge.

Guests must phone/email if going to be later than 6pm – 03 3193115 / [email protected]. This ensures someone is here for your arrival.

Refund Policy

Refunds for guest cancellations will only be made to the credit card charged and direct deposits refunded to the account used. Refund payments if any will be made within 14 working days from cancellation notification.

Covid 19 Cleaning/Vaccination Policy

Your health and wellbeing are our utmost priority; we are committed to keeping you safe. Masks are no longer mandatory, but we respect your right or preference to continue using them.

We have strong and strict cleaning and hygiene practices.

We monitor requirements for travellers and offer you flexibility with your booking that will allow you to have more confidence when making your travel plans.

Payments Terms

Full payment is taken upon arrival, the day before, the day after or on checkout. Payment can be made by cash, or credit card, or if you are a domestic guest you can pay by direct debit

Bank details are on the reservation statement that is available upon arrival.

Child Policy

Children are welcome. One cot & one highchair are available (to be reserved), there are no other facilities on site for toddler. Children need to be supervised, always.

Pet Policy

This a pet friendly accommodation. We have two resident Spaniels on site & they can often be seen frolicking in the garden. They do not have permission to access any of the inside guest areas & we would ask you not to encourage them.

Other guests’ pets are welcome, we have paddocked & penned areas available for the bigger animals & ample parking for trailers. We have an outside kennel available for use although dogs/cats are permitted inside their owner’s room provided they are well house trained & under good control. Dogs may run unleashed around the garden although be aware it is not dog proof. We take no responsibility for your pets’ safety, and you will be liable for any damage they cause.

If you are sharing the communal, dining & lounge area with other guests please be mindful & respectful of other guests likes/dislikes. Keep pets away from other guests unless permission has been obtained for them to be present in the shared guest communal area.

Smoking Policy

Smoking is not permitted in the house. Guests are welcome to smoke outside (in our designated smoking area, the patio or garden) but please be mindful & respectful of other guests (no butts etc to be brought inside). Ashtrays are available. A charge for the sanitising of any rooms & any lost income because of smoking, vaping, e-cigarettes inside will be incurred.

Appropriate Behaviour Policy

Guests exhibiting unacceptable behaviours are not tolerated and may be asked to leave. We have a duty of care to all our guests and aim to provide a safe, inclusive environment for all to enjoy.

Damage Policy

You are responsible for any damage or extra cleaning required beyond the normal wear & tear or use, during your stay & an additional charge may be incurred. These costs will be limited to the excess payable on our insurance claims.

Internet Policy

You have free access to a good wireless internet.

Taxi / Pick Up Service Policy

A free pickup service is offered from the local, Kaikoura terminals (bus, train, airport) & rides to various dining, tourist activities are available upon request.

Safe Driving Policy

Travel Safely, Showing Care and Consideration for All

It is different driving in New Zealand. You are encouraged to be careful, allow plenty of time, consider other drivers, be prepared for all types of weather and drive to the conditions. See this website for information that will be helpful Driving safely | Waka Kotahi NZ Transport Agency (nzta.govt.nz). Your car rental company will also provide you with information.

Meal Policy

Breakfast is included in our rack rate and consists of both a cooked and a continental. Breakfast is held between 7.30am-9am although alternative times can be requested. Please advise of specific dietary restrictions so we can ensure we can accommodate these.

Please help yourself to our coffee/tea bar. It is well stocked with a wide range of teas & teapots, coffee either plunger or instant, hot chocolate & milk with a good selection of coffee mugs, cups, China teacups & all types of glassware, crockery, bowls & utensils.

There is an electric jug, water cooler, fridge/freezer, toaster & microwave. Ice is available in the freezer & ice buckets available for your wine.

We take responsibly for dirty dishes, please leave them on the dining table, they are regularly cleared.

There is a BBQ on premise that is available for guest use. We provide the gas & condiments/oil free of charge.

Due to insurance and health & safety, guests are not permitted in our kitchen.

Restaurants & pubs are a 5–10-minute drive to Kaikoura. Courtesy vehicle is available with prior notice. During peak times restaurant availability is limited so, if possible, please book in advance. Takeaway options include Indian, Chinese, Fish’n’Chips, Pizza, Subway, or items from our well-stocked New World Supermarket, located on Beach Rd.

Alcohol Policy

Guests are welcome to bring their own beverages.

Cookie policy

Cookies are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

We use cookies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information or interests about our user base.

We use third party tools such as Google Analytics to monitor usage of websites. These third parties collect information anonymously. They report website trends and usage without identifying individual visitors (not by name or IP address). We have no control over how your Personal Information is processed by third parties such as Google. Please read the privacy packages of the provider (e.g. Google) to understand how your Personal Information may be used by these third parties.

You might find links to third party websites on our website(s). These websites should have their own privacy policies which you should check. We have no responsibility or liability for their policies.

Data Retention Policy

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted.

Privacy Policy

We value your privacy. We will never give, lease, sell or otherwise disclose your personal information and we take all reasonable steps with our physical, technical, organisational, and electronic security to protect your Personal Information against loss, damage, misuse, unauthorised access, erroneous disclosure, alteration, or destruction.

(I) Resale or Disclosure of Information to Third Parties: Awatea does not sell, rent, loan, trade, or lease any personal information collected by our website, including contact forms, download requests or email lists.

(II) Usage Information Collected by Our Website, Reservation & Accountancy systems: Awatea collects some information about you automatically when you visit our websites or use our reservation service, like your IP address, location, and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. Some of this information is collected using cookies and similar tracking technologies (refer to our cookie policies to find out more about the types of cookies use, why, and how you can control them) This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible. It also collects information you provide to us directly when we ask for your contact or credit card information when you purchase a room or sign up for emails, join us on social media, contact us with questions. If you don’t want to provide us with personal data, you don’t have to, but it might mean we can’t accommodate you.

(III) You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 03 3193115, or 29 Skevingtons road, RD1 Kaikoura, New Zealand.

(IV) Changes to our Privacy Statement

We will make changes to this Privacy Statement from time to time. When we make changes, we will update the Privacy Statement on our websites. We will also specify the date of the last update.

This Privacy Statement was last updated on 1620 November 2022

Complaint & Comments Policy

We welcome comments, compliments, and complaints, they all help us improve our services to you. If you’re unhappy we aren’t happy. We are committed to providing high quality professional service to all our guests. If you feel that you have not received this level of service, we want to know so that this can be resolved as quickly as possible

Our Complaints Procedure

In the first instance dealing directly with the person involved is the best way to start. Often concerns and issues are miscommunication and can be resolved when they are out in the open – talk to us we want to do better. Concerns/comments are always recorded, as they are a valuable tool for us to better understand & improve our business.

If you send us a written complaint it will be treated confidentially.

We will:

Acknowledge receipt of your complaint in writing.
Investigate your complaint.
Contact you to seek further information where appropriate
5. Communicate the outcome of the investigation with you, with every effort to resolve the matter with you.
6. If you remain unhappy with our actions you may seek independent legal advice, or raise your complaint with the New Zealand Bed and Breakfast Association https://bandbassociation.co.nz or for privacy concerns contact https://www.privacy.org.nz/contact

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.